Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.

• We may contact you by email, phone, or mail.

• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Woodhouse Mountain Lodge is committed to privacy for everyone who accesses our website. This site, https://woodhouselodge.nz/, only collects personal data about you as needed to provide you with outstanding service, and to help process your request or provide you with information.

Online Payment: All online bookings made on our website require a valid credit card number (Visa & Mastercard), expiration date and card security code must be entered to complete this transaction. Payments are processed via our payment platform using a third party provider who offers a secure payment system to protect customers credit card details with security settings that are compliant with all New Zealand regulatory and statutory regulations.
Credit Card Payments: All credit card payments by Visa and Mastercard are subject to a 2.5% credit card surcharge and payments by American Express are subject to a 4% credit card surcharge. Payments by EFTPOS or direct credit do not incur a surcharge. We do not accept cash payments. Credit card surcharge fees will not be refunded and any refunds to American Express incur a NZD250.00 fee.
International Payments: Prices are advertised in New Zealand dollars so the amounts charged to credit card payments may fluctuate due to exchange rate fluctuations as bookings are converted into New Zealand dollars at the exchange rate on the day it is processed. If any cancellations are refunded then these are also processed in New Zealand dollars at the exchange rate on the day that the refund is processed so there may be a variance to the initial amount charged. We are not liable for any exchange rate variances or associated bank fees.
Refunds: Any refunds will only be made to the same credit card debited for the original transaction. Credit card surcharge and bank fees are not reimbursed with any refunds.

Dining at Woodhouse

A delicious gourmet breakfast is included in your room rate. Our cocktail bar is a great place to start the evening or end the day with a refreshing cocktail or glass of wine on the verandah, feel free to relax in one of our comfortable lounge areas with a glass in hand.

Dinner is available in our Restaurant each evening, enjoy the tranquil and stylish setting with views across the Matakana hinterland. Sample menus are available on our website and we highly recommend ‘completing’ your Woodhouse experience by dining with us during your stay.

Relaxing at Woodhouse

Indulge and relax high with a  spa treatment at our Day Spa; these should be booked with at least 48 hours’ notice to avoid disappointment, please contact us for a list of treatment and prices. Our Day Spa area also includes a Sanarium and an outdoor pool which are free for you to use during your stay.

Exploring the area

We are lucky to be surrounded by numerous activities and attractions including sculpture gardens, wineries, markets, golf courses and much more. For more information on getting out and about visit our website and feel free to talk to the Lodge team about their recommendations and to make bookings.

Payment Policy

Please note that we charge a credit card surcharge of 2.5% for Visa and Mastercard. There is no surcharge on Debit card payments and we do not accept cash payments.

We process full payment 3 days prior to arrival so if you would like to pay by bank transfer then please arrange this no later than 7 days prior to your arrival so that the payment will be in our bank no less than 3 days prior.                             

If you would like to do this, then please send us confirmation of the payment date and use your confirmation number and name as the reference. Our bank details are;

Bank Account Name:           Woodhouse Mountain Lodge

Bank Account Number:          02-0278-0341897-000 

Credit card surcharge fees will not be refunded and any refunds to American Express incur a NZD$250.00 fee.

Cancellation & Refund Policy

Flexible Daily Rate bookings are charged 3 days prior to your arrival with us and are subject to a 3 day cancellation policy.  If the booking is cancelled inside 3 days of the arrival date, you will incur a cancellation fee of the full reservation amount for the entire stay booked.  No Show bookings will forfeit the full accommodation charges. Please note that some discounted rates and special deals will have different cancellation policies and these will be noted with the rate.

Prepaid Flexi-date Rate bookings are charged at the time of booking, discounts are only available on select dates and must be booked at least 7 days prior to arrival. Rate is prepaid and non-refundable; you may re-book for an alternative date but must pay any difference in rate. If the room rate is lower, no refund applies.

Package/Lodge Special Rates: All Lodge specials and package rates have individual cancellation policies that are displayed at the time of booking and you will be required to accept the terms and conditions at the time of confirming the booking.

Pandemic Cancellation Policy: If there are any travel restrictions imposed by the New Zealand Government due to pandemics, we will happily move your booking to a later date or, if necessary, refund your entire booking

If for some reason you do need to cancel your booking then please click here.  Please note that cancellation fees may apply depending on the rate conditions and notice period so contact us directly if you are unsure.

For full information on our terms & conditions relating to Covid-19 disrupted travel including testing positive or having to self-isolate please click here: https://woodhouselodge.nz/terms-conditions

We’re committed to making your stay with us both highly enjoyable and safe.

We look forward to welcoming you to Woodhouse Mountain Lodge and please contact us by email or phone us.

Warm regards

Woodhouse Lodge Reservations Team