Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.

• We may contact you by email, phone, or mail.

• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Las Casas Filipinas De Acuzar is committed to privacy for everyone who accesses our website. This site, https://www.lascasasfilipinas.com/, only collects personal data about you as needed to provide you with outstanding service, and to help process your request or provide you with information.

A guaranteed 100% non-refundable guaranteed payment will be charged in order to secure your room.

Note: Non-cancellable, non refundable

Payment Policy
Full payment required (100% Payment)
Payment will be charged after your booking.
For all reservations, the Management requires a refundable deposit of PHP 3,000.00 for incidental charges upon check-in. 

Cancellation policy
Due to the specialty of this rate, this booking cannot be cancelled. The full amount of the reservation will be charged to the credit card you used to make this reservation.
No Show Policy
If guest fails to arrive on the expected date, a no-show fee equivalent to total reservation cost shall be imposed.

General Terms

• No refunds or credits will be made for any changes, cancellation or non-arrival on check-in date for any reason. Charges cannot be applied to other stays, services or merchandise.
• No prices or hotel availability are guaranteed until full payment is received. Even after full payment has been received, we reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraudulent or illegal activity associated with the payment for any reservation.
• Any currency conversions displayed on advertising are for comparison only. Reservations will be booked in the local hotel currency displayed. Unless otherwise stated, quoted rates are per room per night.
• Promotional rates may not be combined with other select promotions, offers or discounts and is not valid for existing reservations or groups.
• Rates are nontransferable or redeemable for cash, and cannot be used during future stays. Additional restrictions may apply. 
• Las Casas will issue a refund for the canceled reservation, less a penalty fee or full charge (if applicable). It may take up to four (4) billing cycles for the refund to be processed.

Illness and Epidemics
Las Casas Filipinas de Acuzar reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.
During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Damage and/or Theft of Hotel Propoerty
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.
Las Casas Filipinas de Acuzar reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by the resort as a result of the aforesaid.
Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Damage Discovered After Check-out
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

Check-in time: 3:00 PM (1500H - PHT)
Check-out time: 12:00 NN (1200H - PHT) 

Early Check-in 
Subject to room availability 

Late Check-out 
Requests for late check-out may be coordinated with our Front Desk staff member.
A service fee shall be imposed for late check-out beyond 12:00 PM without prior approval. See below for your reference: 
 A. 12:01 PM – 2:00 P M – 50% of the room rate 
 B.  2:01 PM – 12:00 MN – 100% of the room rate or equivalent to one night 

Bringing in of Food and Beverages 
Bringing in of outside food and beverages are highly discouraged. If you wish to do so, a corkage fee will apply. 

Smoking
As we strongly support the province’s “Smoke-Free Bataan” Campaign, please note that smoking indoors and in your hotel rooms is strictly prohibited and may be fined.

Parking 
Parking is available at the hotel premises, free of charge. For helipad parking, clients are requested to secure their permit to land from Civil Aviation Authority of the Philippines (CAAP). 
Helipad parking fee starts at PHP 2,500.00. 

Lost Keys 
Lost keys will be charged; key card for hotel rooms is at PHP 500.00 each while mechanical key for casas is at PHP 3,500 each. 

Pets
We value the convenience and safety of all guests.  You and your pet are allowed to have an enriching experience during your stay.   Guests staying for overnight in the Casas are allowed to bring their pets, subject to our Pet-Friendly Policy which can be viewed on our website www.lascasasfilipinas.com. While guests staying overnight in our Hotel Rooms are prohibited from bringing in their pets. 
Pet fee will be charged upon arrival amounting to Php 1,500 per pet per night.

Guest Belongings 
In-room Safety Deposit Box is provided free of charge. 
Visitors are requested to lock the door of their rooms securely when going out or when going to bed. 
The Hotel will not, in any way, be responsible for the loss or theft of visitors / guest's goods or any other property not entrusted to the management or for damage thereof whether due to neglect of the hotel staff, agents or any cause whatsoever including the theft or pilferage. 
The Management is not responsible for the guests’ valuables within the hotel premises. 

Exit Pass 
As a security measure, all guests shall secure an exit pass should they wish to leave the resort premises and upon check-out. 
Exit pass is available in our Front Office at Casa New Manila. 

Drone 
Drone flying inside or above Las Casas’ premises is strictly prohibited without prior approval. 
Request letter addressed to the management (Marivent Resort Hotel, Inc.) shall be submitted upon booking for process. 
In the event that a drone crashed inside the premises of Las Casas, said drone will be reported and turned over to Bagac, Bataan Police for their disposition. 

Management Rights 
The Management reserves its right to change any policies, rules and regulations from time to time. In case of any dispute, decision of the hotel will be considered as final and binding.