Privacy Policy

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences, and interests

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt-in for this service.
• We may contact you by email, phone, or mail.
• We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website’s essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Gateway Hotel & Apartments is committed to privacy for everyone who accesses our website. This site, http://www.coralseahotels.com.pg/index.php/locations/gateway-hotel, only collects personal data about you as needed to provide you with outstanding service, and to help process your request or provide you with information.

As per hotel policy, a booking will be confirmed once payment is made. Payment must be made in full before arrival. The hotel reserves the right to cancel a booking should payment not be made 24 hours before arrival. Should you wish to cancel this booking, please notify the Hotel prior to 4 pm on the day of arrival. If you fail to arrive at the Hotel for the dates reserved, your booking will be cancelled and a no show fee of one night’s accommodation will be processed to the credit card supplied to guarantee this reservation.

Check-In & Check-out 
Your check-in time is 2:00 p.m. onwards
Your check-out time is 10:00 a.m. 
 
Reservation Status
Unless guaranteed, this reservation could be released in favor of guaranteed reservations on a first come first serve basis. Note that credit card payments attract a 3% merchant fee. 
 
Payment Status
Instantly guarantee this reservation by prepayment! Call 327 8100 / 7999 0200 or Email: gateway_reservations@coralseahotels.com.pg 
 
Pre-Authorization Policy
The hotel will not charge pre-authorization for this booking. However, a pre-authorization may be required upon check-in for any incidental charges.
 
Airport transfer 
Please ensure to provide your flight number along with arrival and/or departure – time, at the time of booking. If there are any updates, please inform us 24hrs prior to the day of arrival and/or departure (reservations are subjected to booking policies). 
 
Early Check-In 
Subject to availability; guests who wish to have immediate access to their rooms prior to the selected Hotel’s check-in time, should advise the selected Hotel with a notation of expected arrival time. An additional 50% of one nights’ reservation’s price will be charged as an early check-in fee. Requests for checking-in prior to 10.a.m. on the day of arrival will be treated as an ‘Extension by Preponed Arrival’ and require a pre-payment as per the hotels rates and policies. 
 
Late arrival (Pre-registration) 
In the event a guest’s charges are covered by a Credit Policy or paid for in full, guests who wish to secure their rooms at the reservation’s check-in date & time, but prior to their arrival, should advise the hotel with a notation. A pre-registration without amendments to stay dates or check-in time do not incur any additional fee. A pre-registration results in checking-in to the existing reservation and is subject to its terms & conditions. Pre-registration to arrival can be made in conjunction with Early Check-In or Extension by Preponed Arrival, subject to additional charges, terms & conditions. 
 
Extension by Preponed Arrival
Arrival Subject to availability; guests who wish to have access to their rooms prior to 10:00 a.m. on the reservation’s check-in date and time, should advise the selected Hotel with a notation of expected arrival date & time 48 hours prior to new date/time of arrival. Pre-payment for the extra nights will be charged as applicable. An Extension by Preponed Arrival is an extension of the existing reservation and is subject to its terms & conditions. 
 
Early Departure Fee 
One night’s room and tax will be billed to a guest who departs prior to the date confirmed at check-in. The fee will be automatically posted to the guest folio, on or after departure. Emergency and other special circumstance situations will be reviewed on a case-by-case basis. 
 
Late Check-Out 
Subject to availability; to have a guaranteed late check-out, guests are requested to advise the selected Hotel with an indication of their intended departure time. Check-outs after the selected Hotel’s check-out time will be subject to 50% of one night’s reservation’s price (Including taxes), being charged as a late check-out fee. Guests are advised to verify this information with the selected Hotel front desk at the time of their check-in or during their stay. Upon arrival at the selected Hotel, please reconfirm your departure date and check-out time with the front desk to avoid any additional charges. Requests for Checking-out after 2.p.m. on the day of departure will be treated as an ‘Extension by Postponed Departure’.
 
Extension by Postponed Departure 
Extension by Postponed Departure Subject to availability; to have a guaranteed extension of their reservation, guests are requested to advise the selected Hotel with an indication of their intended departure date 24 hours prior to new date of departure. Pre-payment for the extra nights will be charged as applicable. An Extension by Postponed Departure is an extension of the existing reservation and is subject to its terms & conditions. 
 
Reservation modification prior to check-in 
Please note that a change in the stay’s type, plan, length, dates, or guest’s name of your reservation may result in a rate change. 
 
Reservation modification post check-in 
Please note that once a guest has checked-in or pre-registered; a change in the stay’s type, plan, length, dates, or guest’s name of your reservation will incur an additional fee, and the full stay will be charged. 
 
Personal Belongings 
All personal belongings, items, and effects during the stay and/or event are at the guests own responsibility and the selected Hotel or its’ staff shall not be accountable for the loss, theft, damage, or any incidentals thereof. 
 
Child policy 
Children below 12 years of age stay free when accompanied by an adult; utilizing existing bedding. 
 
Identification 
Please provide proof of eligibility for your rate (such as a membership card, corporate or government identification card, and/or proof of your age). 
 
Currency & Tax 
Above rates are in PGK and inclusive of 10% Government GST (Goods and Services Tax)*. A letter of authorization from the Papua New Guinea Internal Revenue Commission is required to claim goods and services tax exemption. 
 
Extra Bedding 
Extra beds incur an additional cost of K110 & are subject to availability. 
 
Baby Cots
Baby cots incur an additional cost of K60 & are subject to availability.